Support Information

Offering Helper support is provided as a paid service.  You can either purchase a one year support contract (which also entitles you to upgrades) or you can take advantage of the "Pay-As-You-Go" plan. 

Pay-As-You-Go

Under this plan you purchase an initial Support Unit for 25$ at the time you require support.  This must be paid for in advance, and will cover most simple support requests that can be solved by email.  Support issues that are more complicated or time consuming will be billed additional support units. You will be advised if this is the case as the support incident progresses.

Please note that this support option does not entitle you to download new program updates.

Support Contract

With a support contract you pay one yearly fee to receive support.  This option also entitles you to download and install upgrades to Offering Helper.

Once you have decided which support plan you want to utilize, please visit this page to make your purchase, then contact the support personnel using the email address below.

Email: support@offeringhelper.com

Phone: Most support issues can be solved by email.  For more complicated issues, arrangements will be made to connect via phone.